Bank Street Graduate School of Education is a member of NC-SARA (National Council for State Authorization Reciprocity Agreement). Initial responsibility for the investigation and resolution of complaints resides with Bank Street Graduate School of Education. Further consideration and resolution, if necessary, is the responsibility of the SARA Portal Entity, and other responsible agencies for Higher Education in New York State. Student complaints may be resolved utilizing the following two-step process.

Step 1 – All Students: 

Bank Street makes every effort to resolve student complaints internally using policies and procedures outlined in the current College Catalog. The institutional complaint process for distance learning students is the same for all students regardless of physical location. It is expected that students will fully utilize all such administrative procedures to address concerns and/or complaints in a timely manner and according to timeframes outlined in the College Catalog. Resources including academic grievance procedures and other student complaint processes can be found at: 

https://graduate.bankstreet.edu/academics/academic-catalogs

Complaints must be submitted in writing (email is acceptable), but there is no specific form to complete. 

For questions about the student complaint and grievance process for online programs at Bank Street, please contact the Associate Dean for Academic Affairs at 212-875-4467 or graduateschool@bankstreet.edu.   

Step 2 – Your Residency Determines Your Next Step: 

Out-of-State Students: If your complaint is not resolved at the institutional level (Step 1), then out-of- state students residing in NC-SARA (National Council for State Authorization Reciprocity Agreement) states, which includes all states except California, may  appeal the complaint to the SARA state portal entity in New York within two years of the incident about which the complaint is made. 

The contact information for the SARA state portal entity in New York is: 

Owen Donovan, PhD
Supervisor, Higher Education Programs
New York State Education Department
80 Washington Avenue
Albany, NY 12234
518.474.1551
IHEauthorize@nysed.gov

New York State Residents: If your complaint is not resolved at the institutional level (Step 1), then you may refer your complaint to the New York State Education Department through the complaint form located at:  

http://www.nysed.gov/college-university-evaluation/filing-complaint-about-college-or-university 

Further information can be obtained through the following contact information: 

A complaint of consumer fraud on the part of the institution should be directed to the Office of the New York State Attorney General, Justice Building, Empire State Plaza, Albany, NY 12223.  

For a complaint about state student financial aid matters, contact the Higher Education Services Corporation (HESC) Customer Communications Center at 1-888-NYS-HESC. 

State Portal Entity Contacts. NC-SARA provides a complete list of relevant agencies with contact information for each NC-SARA state.
National Council for State Authorization Reciprocity
3005 Center Green Drive, Suite 130 

Boulder, Colorado 80301
Phone: 303.848.3275
Email: info@nc-sara.org
Contact: http://nc-sara.org/content/contacts